Refund policy


  • All order ship from Temecula, CA or Franklin Park, IL.
  • Free Shipping is via standard shipping with with one of the following carriers: USPS, UPS, or FedEx. You will receive a tracking number via the email the order was placed when the order ships.
  • All orders will ship the following business day (M-F, PST) After an order is placed, it will ship the following day. So if you order at 9am or 9pm on a Monday, both orders will ship on a Tuesday. The cutoff time is 11:59pm the day before. The warehouse does not ship on weekends.  
  • No 'in-store' pickups Because of our warehouse's longstanding policies. Check our dealer locator instead.
  • International shipping. Customers are responsible for paying the local duties and taxes for their goods. Goods ship from Franklin Park, IL with the selected provider options available at checkout.
  • Order Modifications and Cancellations Please email regarding any order changes or cancellations. Orders ship very quickly. If you’d like to change or cancel your order after you place it, we will do our best to catch it before the order ships but this is not guaranteed


US Returns:

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package.

International Returns:

To start a return, you can contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is the customer’s responsibility for orders outside of the United States. A shipping label will not be provided, and we do recommend using a shipping method that includes tracking service so that you can keep tabs on your return in case of delays or exceptions. Items sent back to us without first requesting a return will not be accepted.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.