Woven Tapestry Strap

A must for the nocs

Customer Service

I am not one to leave poor reviews. Literally ever, mind you. But in this specific case, I almost feel obligated. I was literally as excited as I could have possibly been to get these binoculars. I had a multi-state roadtrip from Montana to Michigan planned for months, and for this trip I really, REALLY wanted a great pair of binoculars. I had been doing research for a very long time, and despite what other people were telling me, I was absolutely set on these binoculars. I knew I wanted the field issue 8x32mm, and I preferred the red over the blue or grey that were available at the time, however, the red was out of stock. I shot a message to Nocs asking when they thought the red would be restocked and they told me "mid-June." I decided that I'd give it some time in hopes that I could get the specific binoculars I wanted, as this is a pretty big investment for me. However, by June 19th, the red binoculars weren't in stock, and I was set to leave on June 28th, so I decided to place my order and just get the blue ones instead. Obviously, expecting them to arrive by June 28th with regular shipping is cutting it a little bit close, so I decided to pay the extra $10 for 2 day expedited shipping. However, since Nocs goes through the Shop app, my old university address autofilled, and I didn't realize until the moment the order received screen came up , of course, totally my mistake. I saw on the website that they can reroute if you get ahold of them quick enough. So I sent a message asap, literally within minutes of sending in the order, and hoped for the best. Since June 19th is a holiday (juneteenth) they couldn't respond untill around noon on June 20th. Again, not their fault. However, at like 10am on the 20th I got the notification saying the order was shipped, and I had a feeling that I was out of luck. When Nocs responded, they basically told me as much, and I asked "so what can I do to recieve my package." To which I didn't recieve a response until June 24th after sending a second email? On the 20th, long before Nocs had responded, I had done some research and found out what shipping company Nocs goes through. I was able to contact Better Trucks on the 20th, and according to an email I received from Better Trucks on the 24th, they had the address changed and the package redirected before the package even arrived at the Better Trucks facility. Seems like everything should have been all good, right? However, by June 24th, the tracking had not moved one bit since the 20th, when it first arrived at their facility. I used their chat feature to just kinda see what was going on. As, mind you, this package had 2 day shipping, and it's now been 5 days since I ordered? And apparently the redirection was done before they even received the package. Well, when I asked for this update, there was a bit of confusion, but in the end, they had basically just said oh yeah everything is all good, should be at your door in like 2 days. Well, 2 days later on the 26th, the package STILL had not moved from that shipping facility, so I tried to contact Nocs, as well as Better Trucks to kinda be like, hey, I don't think it's all good, but to no avail. And that night, of course, I recieved an email from my university stating that the package was received at their front desk and that it is being returned to sender. So now, I am writing this on the 27th feeling highly confident that I will not be receiving these binoculars in time for my trip, despite paying the $10 for 2 day shipping and giving both companies 9 days to do so. I wish I could review the product itself, but I cannot. And at this point, I've just bought a pair of 8x32mm Nikons with same day shipping from Amazon in hopes that I don't have to do my trip empty handed. And listen. I understand that a lot of this could be blamed on the shipping company, but my main issue, and my reason for giving a 1 star, is just because it was seemingly impossible to just get ahold of anyone anywhere. Almost as though they don't want to have to deal with customer complaints. I only spoke to one person from Nocs the entire time, and no shade to her at all. It just seems that when you are selling a product that is like a serious investment to hobbyists, communication should be FAR easier than it was. And on top of that, my main problem is that I was keeping CONSISTENT contact with both companies. Literally trying to get some response every single day, and somehow, no one was able to evaluate my situation over an entire 9 day period. Both companies had 9 days to try and help me with a package that should have arrived to me in 2, and somehow I didn't manage to recieve ANY help. I'm sure that it might sound like I'm complaining to no one but myself right now, but I've never had this much trouble getting help from a company before. There isn't a phone number that I can call for either companies. I'm sure you guys have a great product, but you definitely need to work on this...a lot...

Awesome quality. Perfect addition to the Nocs

Woven Strap

The strap is nice and looks good. But it's a bit thick for the binoculars, so that it doesn't fit into the provided carrying case.

Cool.

Well made, good design, easy to attach. Makes me look like a pro (I'm not).